24/7 intelligent support
Automated renewals
Training & webinars
Integrated payments
The Professional Association for Childcare and Early Years (Coram PACEY) is the leading professional body for childminders and childcare practitioners in the UK. With over 50,000 members, Coram PACEY provides essential support, training, and advocacy for early years professionals.
As a membership organisation supporting busy childcare professionals, Coram PACEY needed to streamline operations while providing excellent member support, managing events, and processing thousands of subscriptions and payments.
Just two years prior, Coram PACEY had invested £750,000 in a custom-built Microsoft Dynamics solution. Despite the significant investment and recent deployment, the system failed to deliver the integrated functionality and user experience the organization required.
The Microsoft Dynamics implementation proved to be:
Recognizing the need for a truly integrated, modern solution, Coram PACEY made the strategic decision to replace the expensive Dynamics system with eMembership's purpose-built membership automation platform.
Coram PACEY deployed eMembership's integrated automation platform built on a single source of truth - the essential foundation for unlocking the full power of AI and automation. Four key modules work together seamlessly:
Intelligent chatbots provide 24/7 instant responses to common queries about membership benefits, renewal dates, training resources, and policy questions. Natural language processing handles member conversations with human-like understanding.
Automated renewal reminders, payment processing, and membership tier management. Smart dunning handles failed payments automatically, with personalized communication based on member history.
Complete training event platform with registration, ticketing, capacity management, and automated communications. Seamlessly manage conferences, webinars, workshops, and regional training sessions.
Secure payment gateway supporting Direct Debit, card payments, and digital wallets. Real-time payment reconciliation with automatic updates to member records and financial reporting.
eMembership successfully extracted all live data from the Microsoft Dynamics system and delivered a fully working solution in less than 3 months - a remarkable achievement considering the complexity of the migration and the scale of the organization.
Extracted all live member data, transaction history, and operational records from the Microsoft Dynamics system. Validated data integrity and mapped to eMembership's data model.
Configured eMembership modules, trained AI agents on Coram PACEY's knowledge base, and set up automated workflows for renewals, payments, and event management.
Comprehensive testing of all modules, staff training sessions, and pilot rollout to selected member groups for feedback and refinement.
Successful deployment across entire membership base with continuous monitoring, optimization, and support. All 50,000+ members transitioned seamlessly from the old system.
Key Achievement: Complete replacement of a £750,000 Microsoft Dynamics system with a fully functional, AI-powered solution in under 3 months - with zero data loss and minimal disruption to operations.
The new eMembership platform delivered immediate and measurable improvements:
Through AI-powered automation and a unified platform, Coram PACEY achieved significant improvements in operational efficiency, member satisfaction, and administrative productivity. The integrated solution provides a single source of truth with optimised data format, replacing multiple disconnected systems that cost over 60% more to run each month.
"eMembership's AI automation has transformed how we support our members. What used to take hours of staff time is now handled instantly, allowing our team to focus on what really matters – providing strategic value to childcare professionals across the UK."
Discover how eMembership's AI-powered automation can help your organisation achieve similar results.
