One all-inclusive hour pack — not Starter, Growth or Enterprise tiers. Use the hours for general support, staff training, and custom developments or add-on features. Packs are payable upfront in advance and last 12 months. The more hours you buy, the lower the rate.
eCare is our comprehensive managed support and success service that goes beyond basic helpdesk support. It's a proactive partnership designed to ensure your membership platform not only runs smoothly but continuously evolves to meet your organisation's changing needs.
Draw eCare hours against general support whenever you need the team that built the platform — configuration, troubleshooting and operational guidance.
Work with dedicated account managers and success consultants who understand your organisation and proactively help you succeed.
Stay ahead with early access to new features, priority updates, and the ability to influence our product roadmap.
Regular check-ins, performance reviews, and strategic planning to ensure you're getting maximum value from your platform.
All-inclusive hour packs
There are no Starter, Growth or Enterprise packages. eCare is one all-inclusive pack sized by hours — used for general support, training, and custom developments or add-on features. Packs are payable upfront in advance and last 12 months. We do not tie this into a monthly retainer: time is agreed beforehand through our integrated support ticketing system.
Platform updates continue as part of eMembership. eCare hours sit on top of that — so you can commission training, support and custom developments without buying a separate product tier.
Every hour in the pack is interchangeable. Time is not billed as a monthly eCare retainer — it is agreed beforehand through our integrated support ticketing system, then drawn down against support, training or build work.
Expert help from the team that built the platform — configuration, troubleshooting, and operational guidance.
Staff enablement so your team can run membership, the portal, payments and automations with confidence.
Add-on features, workflows and integrations tailored to your organisation — commissioned from the same hour pack.
Packs are payable upfront and last 12 months. We do not tie eCare into a monthly charge. Any time used is agreed beforehand in our own integrated support ticketing system, so you know what will be drawn from the pack.
No, eCare is optional. All eMembership subscriptions include standard support. Buy an hour pack when you need extra general support, training, or custom developments and add-on features. There is no monthly eCare retainer — time is only used when it is agreed beforehand through our integrated support ticketing system.
Yes. Add another pack whenever you need more hours. Larger packs attract a lower hourly rate, from £120/hr at 1 hour down to £90/hr at 50 hours.
Packs are payable upfront in advance and last 12 months. Unused hours remain available to draw down during that period. Your eMembership subscription continues independently with standard support.
Platform updates ship with eMembership. Use eCare hours when you want training on new capabilities, or custom developments and add-on features built around your processes.
Standard support is reactive - you contact us when you need help. A dedicated account manager is proactive - they regularly check in, monitor your platform health, recommend optimizations, and help you plan for growth. They become an extension of your team who deeply understands your organisation.
Talk to our team about how many hours you need for support, training and custom developments. We will size a pack to the work, not a named product tier.
