Go beyond standard support with comprehensive managed services designed to help your organisation succeed. From extended hours to dedicated account management, eCare packages provide the expert guidance and support you need to maximize your investment.
eCare is our comprehensive managed support and success service that goes beyond basic helpdesk support. It's a proactive partnership designed to ensure your membership platform not only runs smoothly but continuously evolves to meet your organisation's changing needs.
Beyond our standard business hours support, get extended coverage including evenings, weekends, and 24/7 for Enterprise customers.
Work with dedicated account managers and success consultants who understand your organisation and proactively help you succeed.
Stay ahead with early access to new features, priority updates, and the ability to influence our product roadmap.
Regular check-ins, performance reviews, and strategic planning to ensure you're getting maximum value from your platform.
Fixed-price monthly service packages designed to grow with your organisation
Perfect for growing organisations establishing their membership operations
Ideal for established organisations ready to scale and optimize
For large organisations requiring premium support and strategic partnership
All eCare packages include ongoing platform updates at no additional cost. We're constantly improving eMembership with new features, performance enhancements, and security updates. With Growth and Enterprise packages, you'll also have input into our development roadmap, ensuring the platform evolves to meet your needs.
Compare features across all eCare service tiers
No, eCare is optional. All eMembership subscriptions include standard business hours support (9am-5pm Mon-Fri) at no additional cost. eCare packages are for organisations that need extended support hours, dedicated account management, and proactive success services.
Yes, you can change your eCare package at any time. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle.
You can cancel eCare at any time with no penalty. Your eMembership subscription will continue with our standard business hours support. There are no long-term contracts or cancellation fees.
All platform updates, including new features, performance improvements, and security patches, are included with every eCare package at no additional cost. With Growth and Enterprise packages, you'll receive early access to new features and have input into our product roadmap.
Standard support is reactive - you contact us when you need help. A dedicated account manager is proactive - they regularly check in, monitor your platform health, recommend optimizations, and help you plan for growth. They become an extension of your team who deeply understands your organisation.
Talk to our team about which eCare package is right for your organisation. We'll help you understand the benefits and create a support plan that matches your needs.