Privacy Policy

Introduction

Etellect Ltd, operating as eMembership ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or request a demo
• Fill out a contact form or enquiry
• Subscribe to our newsletter or updates
• Participate in partner applications
• Communicate with us via email or phone

This information may include:

• Name and contact information (email address, phone number, organisation name)
• Professional information (job title, organisation size, membership count)
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our membership management services
• Communication: To respond to your enquiries and provide customer support
• Marketing: To send you relevant information about eMembership features and updates (with your consent)
• Analytics: To analyze website usage and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address technical issues and security threats

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality
• Deliver relevant content

You can control cookie preferences through your browser settings or our cookie consent manager. However, disabling cookies may affect website functionality.

View our Cookie Policy

Manage Cookie Preferences

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and services (e.g., hosting, analytics, email services)
• Etellect Group: With other Etellect companies to provide integrated services
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

All third-party service providers are contractually obligated to protect your information and use it only for authorized purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. As an ISO 27001 and ISO 9001 certified organisation, we maintain rigorous security standards including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and multi-factor authentication
• Employee training on data protection and security
• Continuous monitoring and incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at privacy@etellect.com

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection regulations.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites, including Etellect Group companies. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

GDPR Compliance

For users in the European Economic Area (EEA) and UK, we comply with the General Data Protection Regulation (GDPR). Our lawful bases for processing your personal information include:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our contract with you or to take steps at your request
• Legal Obligation: Processing is necessary for us to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services, fraud prevention)

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) or your local data protection authority if you believe we have not complied with applicable data protection laws.